Terms of Service

Last updated: June 23, 2026

This website is operated by GenBay.ai. Throughout the site, the terms “we”, “us” and “our” refer to GenBay.ai.

By visiting our website, using our services, or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, please do not use our website or services.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us consent to allow any minor dependent to use this website under your responsibility.

You may not use our products or services for any illegal or unauthorized purpose.

You must not transmit viruses, malware, or any harmful code through our website.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.

You agree not to copy, reproduce, duplicate, sell, resell, or exploit any part of the website or services without our written permission.

We may update, change, suspend, or discontinue any part of the website or services at any time without prior notice.

3. Product Information

We make reasonable efforts to display product descriptions, images, prices, availability, and other details as accurately as possible.

However, we do not guarantee that product images, colors, packaging, dimensions, or details will always appear exactly as shown on your screen.

Product appearance may vary slightly due to screen settings, supplier updates, manufacturing changes, or packaging differences.

We reserve the right to update, modify, or discontinue any product at any time without notice.

4. Pricing and Availability

All prices are shown in the currency displayed at checkout.

Prices, discounts, promotions, shipping fees, and product availability may change at any time without notice.

We reserve the right to correct any pricing errors, product information errors, or availability issues, including after an order has been placed.

If an order cannot be fulfilled due to an error, stock issue, payment issue, or other problem, we may cancel the order and issue a refund where applicable.

5. Orders and Payment

When you place an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

You are responsible for ensuring that your shipping address is correct before placing an order.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including suspected fraudulent, abusive, or unauthorized orders.

Your order is not confirmed until payment has been successfully processed and you receive an order confirmation.

6. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, holidays, weather conditions, or events outside our control.

If your order is delayed, lost, damaged, or returned, please contact us at support@genbay.ai and we will assist you according to our Shipping Policy and Return & Refund Policy.

7. Returns and Refunds

Returns, exchanges, cancellations, and refunds are handled according to our Return & Refund Policy.

To request a return or report a problem with your order, please contact us at:

support@genbay.ai

Items sent back without first contacting us and receiving return instructions may not be accepted.

8. Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs fees, import duties, VAT, taxes, or other local charges.

These charges are the responsibility of the customer unless clearly stated otherwise at checkout.

We are not responsible for delays caused by customs authorities or local import procedures.

9. Third-Party Services

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

We may also use third-party service providers for payment processing, shipping, analytics, marketing, customer support, or other business operations.

Your use of third-party services may be subject to their own terms and privacy policies.

10. Third-Party Links

Our website may contain links to third-party websites, apps, tools, or services.

We are not responsible for the content, accuracy, policies, security, or practices of any third-party websites or services.

Accessing third-party links is at your own risk.

11. User Comments, Reviews, and Feedback

If you submit reviews, comments, ideas, suggestions, photos, videos, or other content to us, you grant us permission to use, reproduce, edit, publish, translate, distribute, and display that content for business, marketing, and promotional purposes.

You agree that your submitted content will not violate any third-party rights, including copyright, trademark, privacy, or personal rights.

We may remove or edit user content at our discretion.

12. Prohibited Uses

You agree not to use our website or services:

• For any unlawful purpose

• To violate any laws or regulations

• To infringe upon our intellectual property rights or the rights of others

• To submit false, misleading, or fraudulent information

• To upload or transmit viruses, malware, or harmful code

• To spam, phish, scrape, crawl, or interfere with the website

• To attempt to bypass security features

• To harass, abuse, threaten, defame, or harm others

• To engage in fraudulent purchases, chargeback abuse, or unauthorized transactions

We reserve the right to restrict, suspend, or terminate access to our website or services if we believe these Terms have been violated.

13. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, layout, design, and other materials, is owned by or licensed to GenBay.ai, unless otherwise stated.

You may not copy, reproduce, distribute, modify, display, sell, or use any website content without our prior written permission.

All trademarks, logos, and brand names belong to their respective owners.

14. Accuracy of Information

We do our best to keep information on our website accurate and up to date.

However, we do not guarantee that all information on the website is complete, accurate, current, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

15. Disclaimer of Warranties

Our website, services, and products are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we do not guarantee that the website will be uninterrupted, secure, error-free, or always available.

We do not make any warranties beyond those required by applicable law.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

16. Limitation of Liability

To the maximum extent permitted by law, GenBay.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, services, or products.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, shipping delays, third-party service issues, or product misuse.

Nothing in these Terms excludes liability where it cannot be excluded under applicable law.

17. Indemnification

You agree to indemnify and hold harmless GenBay.ai, its owners, employees, partners, service providers, and affiliates from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms, your misuse of the website, your violation of any law, or your violation of third-party rights.

18. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or engaged in fraudulent, abusive, or harmful activity.

Any obligations or liabilities incurred before termination will remain in effect.

19. Changes to These Terms

We may update or change these Terms of Service from time to time.

The most current version will always be available on this page.

Changes will take effect when posted on the website, unless stated otherwise.

Your continued use of the website after changes are posted means you accept the updated Terms.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Israel, unless otherwise required by applicable consumer protection laws in your country of residence.

Any disputes shall be handled by the competent courts in Israel, unless applicable law requires otherwise.

21. Contact Information

Questions about these Terms of Service should be sent to us at:

GenBay.ai
Email: support@genbay.ai
Country: Israel